Frequently Asked Questions

We aim to dispatch all orders within 3 working days. If your order is more than 20 items we would recommend contacting us for an estimate on lead times. Whilst we hold plenty of stock, we may need to order more in, or clarify any design queries which in turn may add to the lead time.

International Delivery

We aim to dispatch all orders within 5 working days. We use Royal Mail International Priority for non UK orders.

As GG products are personalised we can only accept returns of products in their original condition within 10 days of despatch at the discretion of our Customer Services team, provided that either the goods have been damaged in transit, or the goods suffer from a manufacturing defect.

Payment

• We accept MasterCard, Visa, Maestro and Discovery payment cards on the website. We will happily provide pro forma invoices for business customers and accept cheque payments. Please be aware that to minimise credit control and other administrative overheads we must be in receipt of cleared funds before we can proceed with an order.
• If you require an invoice following receipt of your order you can do this online in the account section. Just log in to your account and view the order detail where a link to a downloadable invoice is present. Alternatively you can email us here if in difficulty.
• PayPal is the faster, safer and simpler way to pay online. It is used by millions of people around the world and it is now available to all our customers, simply select “Pay with PayPal” at checkout.

Security

• All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology. Statistics show that the risk of exposure to credit card ‘identity theft’ is far greater in restaurants and high street retailers than when shopping on the Internet.
• In the unlikely event of fraud occurring when using a credit card on the Internet most card issuers cover all losses. Please contact your card issuer for more information.
• Got Garms uses Stripe, to process all online payments.

Direct to Garment T-Shirt Printing

• Our full colour directs to garment t-shirt printing process combines the ultimate in detail with great print durability.
• As the name Direct to Garment suggests, the ink is very precisely jetted directly onto the fabric of the garment in the same way as an inkjet printer in the office or in your home. This technology blended with our in-house automation systems allows us to print on an industrial scale at the same time as being able individually track thousands of unique orders every day.
• Our inks are certified by Oeko-tex eco passport and GOTS (Global Organic Textile Standard). This ensures that our t-shirt printing is both ecologically responsible and kind to your skin.
• The whole print process is fully colour managed to ensure the best possible representation of your design.

Embroidery

• If you are looking for the ultimate in finish and durability then our embroidery service is for you. All embroidery is digitised in house by our experienced artwork team using the latest software.
• Our bank of professional embroidery machines are among the fastest and most flexible available allowing us to offer market leading speed and value for money.

• If you would like to alter the print position of your design, change your artwork in any way e.g. remove the background, change colours or position then please order as normal, but mention your requirements in the special instructions area of the designer.
• You can use a third party graphics application such as Adobe Photoshop or Corel Draw to create a design including the elements and positioning that you need and then upload this. The best file format is png. If you´re buying a dark garment then ideally you should make the background transparent.

Text Appears Too Small

• If your text appears too small on the designer preview then you’ve probably added too much text on one line. You can add line breaks in the text input box which should help to increase the text size.
• Also it’s worth checking the layout. If you have selected an image and text layout together but dont have an image, just change the layout to a text only one.
• Try not to have more than one or two lines under an image on a mug, and keep your lines short, especially on the key rings, coasters and fridge magnets.

How to Get Best Results with Lots of Text?

• If you want to use a lot of text avoid the less clear fonts and go for a bold and simple font.
• On mugs; if you want to put text under a picture avoid ‘script’ style fonts or if you must use it then go for one short line, or put the text in capitals.

Image not appearing on the Design Your Own Preview

• If your image and text is not on the design your own preview when you submit your order then we won’t receive your design. We’ll never send a blank item so you’ll receive an email asking for your design.
• It is most likely that our on-line designer doesn’t accept the artwork file format you are using. The most compatible formats are JPEG, PNG, SVG, or WebP. It is likely that you will be easily be able to convert from your format to one of these using a ‘save as’ or ‘export’ format from the package you are using to generate your design.
• We can, however, print from almost all formats so you can submit your artwork by email.
• If in doubt use the special printing instructions box on the on-line designer to tell us you will be emailing your design details.

How to Get the Best from a Full Wrap Mug Design?

• Personalised mugs have the option of being printed ‘Full Wrap’. This means we will print your image and text opposite the handle, as far round the mug as the artwork supplied will allow.
• However, please remember that a square image will reach the bottom of the mug before it gets even half way around the mug. This will be accentuated if you have text under the image.
• To get the best from a full wrap personalised mug try to choose an image that is as wide as possible compared to its height. If you want to add text tries to enter one long line to reach around the mug and take up as little height as possible.

How to Order Multiple Items with Similar Designs?

• If you want to submit a variety of items with the same design, e.g. the same design on 5 or 6 t-shirts of different styles or sizes, then design one item and add it to your basket. Then simply use the “copy” facility in the basket to make another of this item which can then be adjusted using the “edit” facility in the basket. Be sure to “save” changes on the designer!
• If one part of each design is different, but the overall design is very similar e.g. t-shirts for a stag or hen night with a different name on the back of each t-shirt or different shirt colours then this copy/edit facility makes ordering child’s play.

How to Check Image Quality?

• We will expand your artwork to fit the available area on the item purchased. Although our artwork team have optimisation tools to help obtain the best print possible, the artwork supplied may not be good enough to produce a good quality print. If we don’t feel that a quality print is possible they will send an email asking for alternative artwork.
• It is possible to get an idea of the quality of printed artwork by following a simple procedure on your computer before you submit an image. Open the files you are going to send in something like ‘windows picture and fax viewer’ and zoom in until you think the image is about the size you think the actual print will be.
• If you have followed this procedure and you don’t like the look of the artwork blown up then you’ll probably be disappointed with the printed product.

Image Appears Too Small or Off Centre in Preview

• If your image and your artwork looks smaller than it should or is off centre this is possibly because your image has an area of white space surrounding it. Our system will see white space as much a part of the image as the bits we think are important. The result is that our system will include any the white space as part of the image and it will look as if it was smaller than it should be and possibly off centre.
• Some customers add space surrounding their design intentionally in order to control the size of the print on the item. If you require a smaller print, it is better if you mention in the special instructions box on the on-line designer the actual size in centimetres you’d like the printing.

We offer discounts for bulk orders depending on the size and complexity of the enquiry. Do get in touch and our professional design service will guide you through the process from inception to completion.

Please contact us at [email protected]